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Payment Methods & Refund Policies

What payment methods does The Fisk Bookstore accept?
We accept the following:

Credit/Debit Card
Student Book Vouchers/Presidential Scholarships

Deferred Payments (Find out more information here!)

I won't have the money to pay for my books when I need them, what should I do?                                                                                    No problem!  We have a no-cost Deferred Payment Program that you can use on our website.  Click here for more info on Deferred Payments!
When are Deferred Payments due?
Deferred Payments for the Spring Semester are due January 13th, 2023.  If you need to order your materials, but need a different date, please contact us & we will be happy to get everything set up for you!
Why do I need to hold a debit/credit card on file for a rental?
The Fisk Bookstore requires a debit/credit card to be used as collateral in case the rental is not returned.
Why do I need to hold a debit/credit card on file if I use a Voucher or Scholarship?
The Fisk Bookstore requires a debit/credit card to be kept on file for all rentals.  The debit/credit card is to be used as collateral in case any rentals on your account have not been returned.
After placing an order I received an order confirmation, does that mean my payment method has been charged?
No, the order confirmation email is only to confirm your and payment method information has been received. Once you order is fulfilled, your payment method on file will be charged, and you will receive a second email confirming your order has shipped or is ready for pickup.
After I enter my credit card information, the website says "Billing system error." How do I fix this?
Please verify the credit/debit card number is correct. If it's incorrect, please re-enter you card number. If the card number is correct, please verify that the billing address is the address on file with your bank/financial institution. If it's incorrect, please re-enter the correct billing address.

Return & Refund Policy:

Textbooks, packages, & access codes
Dropped a class, ended up not needing something, or need a different book?  These items may be returned within the first week that classes start to receive a full refund.  (Spring Semester Refund Date: January 13th)  Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed.  Access codes are non-refundable once any seals have been broken, scratched off, or emailed.

VitalSource eBook Access Codes are Non-Refundable once accessed.  Please note this when ordering eBook access codes.

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